CAREERS AT GINKGO

A one stop shop for natural health and lifestyle, here at GINKGO our mission is to bring the incredible benefits of herbs and natural medicine into more people's lives.

Combining traditional herbal knowledge with the latest clinical research on plant based medicine, GINKGO aims to bring the ancient wisdom of natural healing to a contemporary audience, connecting people with the power of plants. 

If you share our passion, we'd love to hear from you!

 

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ABOUT US

We are an independent health food and lifestyle store based in Altrincham and Stockport.

We pride ourselves on providing an excellent customer service and sound advice based on clinical research and EBM.

We carry a comprehensive range of high quality, well researched and ethical products including organic whole foods, natural body care, aromatherapy and many reputed brands of VMS.



VACANCIES

DUTY MANAGER (Altrincham)

We're looking for an experienced, customer focused Duty Manager with a genuine passion for the natural health industry to join our team. As well as responsibility for the day-to-day running of shifts this role involves providing information, guidance and advice to customers, and as such clinical experience and a degree level qualification in the field of either Herbal Medicine or Nutrition is a must, as is a minimum of 2 years experience working within a health food store. 
 


Duties:

- Greeting and serving customers in all areas of the store and as required providing in depth advice based on knowledge of natural products and supplements.

- Ensuring that you are a visible presence in store during busy trading times: greeting, engaging, assisting and building relationships with customers


- Supervising other team members and ensuring customer service standards are upheld and that the store is clean tidy and well merchandised throughout.

- Ensuring that operational standards are of a high level and that the store is properly maintained.

 

- Ensuring that all Health & Safety procedures are updated and followed, with appropriate training put in place for colleagues as required.

- Monitoring stock levels and logging orders.

 

- Liaising with brand reps and ensuring good relations with suppliers. 

​Achieving a happy and positive working environment and dealing with colleague issues swiftly.

- Actively participating in general shop duties including cleaning, ordering, unpacking and entering stock deliveries, as well as preparing and serving herb teas, drinks and healthy snacks.

- Processing phone and internet orders and update the website where required.

- Maintaining a high standard of product knowledge, developing and updating your own knowledge of all the products and brands that are carried in store. This will involve building upon your prior experience within the industry, attending product trainings, reading articles and product literature, accessing brand resources and completing short courses as required, as well as participating in in-house training sessions.

- As required helping with the delivery of workshops and events (the flexibility to work weekends and some evenings is a must).

- Making the store a wonderful place to shop and to work and delivering service in a way that makes people feel at home.

Qualities & Qualifications:

- Degree level qualification in the field of either Herbal Medicine or Nutrition is a must

- Clinical experience

 

- Minimum of 2 years experience working within a health food store

 

- An excellent communicator and ability to lead the store team to deliver excellent customer service

- A positive, can-do attitude as a role model to the team

 

- Computer literate

Benefits:

- 28 days holiday per year including public holidays

- 20% colleague discount across all stores

SALES ASSISTANT/NUTRITIONAL ADVISOR (Altrincham)

We are looking for a Sales Assistant/Nutrition Advisor who is customer focused and can grow and develop with the business. The ideal candidate would be someone who has worked in the industry for at least a year and has a passion for working in a health food store. The ideal candidate would be someone who is either already trained in Nutritional Therapy or in the process of doing so. 


Duties:

- Advising and helping customers and providing a very high level of customer service.

 

- General shop duties such as cleaning, ordering, unpacking and entering stock deliveries.

 

- Greeting and serving customers in all areas of the store and as required providing in depth advice based on knowledge of natural products and supplements.

- Actively participating in general shop duties including cleaning, ordering, unpacking and entering stock deliveries.

- Preparing and serving herb teas, drinks and healthy snacks.

- Processing phone and internet orders and update the website where required.

- Maintaining a high standard of product knowledge, developing and update your own knowledge of all the products and brands that are carried in store. This will involve building upon your prior experience within the industry, attending product trainings, reading articles and product literature, accessing brand resources and completing short courses as required, as well as participating in in-house training sessions.

- As required helping with the delivery of workshops and events (the flexibility to work weekends and some evenings is a must).

Qualities & Qualifications:

- Qualified or training in Nutritional Therapy

 

- Confident, customer friendly, polite and willing to go the extra mile

 

An excellent communicator

 

- Self motivated and embraces responsibility and uses own initiative

 

- Computer literate

Benefits:

- 28 days holiday per year including public holidays

- 20% colleague discount across all stores

TEAM MEMBER/SALES ASSISTANT (Altrincham)

We are looking for a Junior Team Member/Sales Assistant who is customer focused and can grow and develop with the business. The ideal candidate would be someone who is hard working, has a positive can-do attitude and has a passion for working in a health food store. This is a junior role and does not require prior experience in a Health Food Shop but prior till experience would be beneficial. 

 


Duties:

- Greeting and serving customers providing a very high level of customer service.

 

- General shop duties such as cleaning, ordering, unpacking and entering stock deliveries.

- Preparing and serving herb teas, drinks and healthy snacks.

- Ensuring body care refills are stocked up, teas topped up and shelves are tidy. 

- As required helping with the delivery of workshops and events (the flexibility to work weekends and some evenings is a must).

Qualities & Qualifications:

 

- Confident, customer friendly, polite and willing to go the extra mile

 

An excellent communicator

 

- Self motivated and embraces responsibility and uses own initiative

 

- Computer literate

- Till experience preferable

Benefits:

- 28 days holiday per year including public holidays

- 20% colleague discount across all stores

CAN'T SEE THE ROLE FOR YOU...?

We're always on the look out for great talent!

 

If you're interested in working for us or looking for work experience opportunities please do

send your CV across to info@ginkgo.co.uk and we'll keep it on file. 

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