SHIPPING & RETURNS
SHIPPING POLICY
Free Delivery on all UK orders over £40
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Free Delivery for orders over £40. The majority of orders will be delivered between 2 and 5 working days. Please note that we will need to wait 21 Days from dispatch before we can investigate the non-arrival of an item.
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Delivery of UK orders Under £40
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Orders under £40 are subject to a £4.95 delivery charge. Please allow 2-5 working days for delivery. Please note that we will need to wait 21 Days from dispatch before we can investigate the non-arrival of an item.
Click and Collect
We offer a free click and collect service from our store in Altrincham.
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All deliveries are subject to stock availability. Occasionally a product may be out of stock. If this happens, we will let you know and offer a full refund or an alternative product of your choosing. This does not affect your statutory rights.
RETURN POLICY
We accept returns on items within 14 days of receipt of your order. Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. Refunds will not be issued once you have opened the product containers or packaging, or if you have used the product.
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You must notify us within 14 days of receiving your item of any returns via email before sending back any items and include your order number within the parcel.
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Your order will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/ account used to purchase the item minus the delivery cost.
It is your responsibility to return items to us, and we request that you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods. We cannot be held responsible for loss or damage to goods whilst they are being returned. Please note we do not take any responsibility for items lost or damaged when being returned to us.